Welcome to Bromley Homeseekers
Please be aware that about 70% of people who apply to Bromley Homeseekers are not included on the Housing Register. Just because you apply it does not mean you will receive a User ID and PIN. We strongly recommend you read the Housing Allocation Scheme to find out if you are likely to be included and able to bid.
At present it is taking approximately 12 weeks for applications to be looked at. If your application is more complicated it can take longer than this. As soon as we have made a decision we will write to you to inform you of the outcome. If you have been included on the Housing Register we will give you your User ID and PIN in this letter.
Make sure your application is not cancelled
Recently several applications have been cancelled because the applicant refused their third offer. Please remember that you are allowed to turn down two offers, but are expected to accept the third. If you don’t accept the third, we may cancel your application. This means you would be removed from the Housing Register, would get no more offers, and would have to make your own arrangements. This includes people who we have a statutory duty towards.
We have written to some people to tell them that their priority has been reduced to Band 4 and we will make them one final direct offer of our choice.
We have also sent letters to many applicants reminding them that they only have one offer left. Applicants need to take these letters seriously. The demand for social housing is so high that we can’t have people on the Housing Register who repeatedly turn down offers of accommodation.
To avoid your application being cancelled, or your priority being reduced, you must bid regularly and make sure you accept a property before you run out of offers. More than two thirds of the people who apply to the Housing Register do not even get on to it. It is important that you make the best of the opportunities we give you.
To the right of this message you will see the Guide To Refusals, please read it carefully to ensure your application doesn’t get cancelled.
Please ensure that you read the adverts carefully as priority is given to different groups on each advert. If you would like any advice, please contact us by phone or e-mail. Our contact details can be found by clicking "Contact Us" at the top right of this page.
When you log in to bid, please ensure you are aware of your Banding Code. This was given to you in the letter that contained your login details. The first part represents your Band (E,1,2,3, or 4) the second part (H, T, or R) indicates whether the council recognises you as Homeless (H), as an Affinity Sutton Tenant with an assured tenancy (T), or a general housing register applicant (R). This information will be used in adverts. Please see examples below:
Bids from Band E will be considered first. If none are received, priority will be given to Bands 1T, 2T, & 3T. This means that if no one in the Emergency category places a bid, then applicants who are Affinity Sutton tenants (with an assured tenancy) in Bands 1, 2 or 3 will be given priority. If you have a code containing H or R you are not likely to be successful and may wish to bid for another property.
Bids from Band E will be considered first. If none are received, priority will be given to Bands 1H, 1R, 2H, 2R, 3H, 3R. This means that if no one in the Emergency category places a bid, then applicants the council recognises as homeless, and general housing register applicants, in Bands 1, 2, or 3 will be given priority. If you have a code containing T you are not likely to be successful and may wish to bid for another property.
What is Bromley Homeseekers?
Instead of people being 'offered' accommodation, Bromley Homeseekers advertises properties on a website each week. It has been used successfully by many other local authorities and is designed to give more choice to people who are in housing need. If you want to be considered for any of the homes, you will need to register with Bromley Homeseekers. If you are registered and if you meet the criteria, then you can choose properties that you are interested in. We call this making a 'bid'. You can only do this if we have accepted you onto the Register and given you log in details to use the system. You can 'bid' for the property you choose either online, by text or by phone. Each property will then be allocated to the person or family with the highest need. Once the property has been let, Bromley Homeseekers will publicise how long the successful applicant had been waiting and what banding they had. This is to help you make realistic decisions about the homes you apply for and the options you pursue.
How do I use Bromley Homeseekers?
If you aren’t registered with us you will be able to view the properties that are available as well as look at the results of previous allocations. You’ll also be able to look at the housing options we provide. If you aren’t registered but would like to use Bromley Homeseekers and think that you have a housing need you will need to make an application. We will then assess your application. If you are accepted onto the register we will write to you, giving details of your banding, and will include a Homeseekers Pack telling you how to use the system.
What if I have an emergency housing need?
We will give you advice if you are homeless, threatened with homelessness or suffering from domestic violence or harassment. You should contact the Housing Needs Helpline on 020 8313 4098. In cases of domestic violence you can also contact the Community Safety Unit on 020 8284 8760 or for more information please see Bromley Council's domestic violence help pages. If you are an existing housing association tenant who has an emergency you should contact your housing officer for advice.
What do I do if I am having difficulty using this site or have a question?
First, please make sure that you've read the Homeseekers Pack. The answer to your question may be there. If it isn't or you have a question relating to your application you can:
- email us using the contact us page or telephone the Housing Needs Helpline on 0208 313 4098.
- Write to us at the Housing Solutions Team, Joseph Lancaster Hall, Civic Centre, Stockwell Close, Bromley, BR1 3UH.